Business Name: Animal Soul
Website: www.animalsoul.co.za
Contact Email: info@animalsoul.co.za
1. Introduction
Welcome to Animal Soul. These Terms and Conditions (“Terms”) apply to your use of our website, services, and any content provided by Animal Soul. By using our website or booking our services, you agree to be bound by these Terms. If you do not agree, please do not use the site.
2. Definitions
- “Animal Soul”, “we”, “our”, or “us” refers to the business operating under this website.
- “User”, “you”, or “your” refers to any person accessing or using our services or website.
- “Services” refers to all offerings on our website, including animal healing, therapy services, consultations, pet wellness, and support animal guidance.
3. Use of This Website
By using this website, you agree not to:
- Violate any local or international laws
- Transmit any harmful, abusive, or defamatory content
- Attempt to gain unauthorised access to our systems or data
- Use the site for fraudulent or misleading purposes
We reserve the right to suspend or terminate access at our discretion.
4. Services and Appointments
Our services include but are not limited to:
- Animal communication and energy healing
- Animal kinesiology
- Therapy animal visits
- Emotional support animal education and guidance
- Pet transport for therapy, hydrotherapy, and medical appointments
Appointments must be made in advance and are subject to availability. You agree to provide accurate and complete information when booking.
5. Payment Terms
All fees are displayed in South African Rand (ZAR) and are subject to change without notice.
We accept payments via Payfast. Full payment is due prior to the delivery of any service unless otherwise agreed.
6. Cancellations and Refunds
Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations or no-shows may be charged in full.
Products purchased from the website may be returned within 7 days if unopened, unused, and in original condition. Return shipping is at the customer’s expense unless the item is defective.
Services already rendered are non-refundable.
7. Disclaimer
Our services are complementary and holistic. They are not a substitute for veterinary, medical, or psychological care. Always consult with a qualified veterinarian for health concerns related to your pet.
We do not guarantee specific outcomes. Results vary depending on the animal, situation, and other factors beyond our control.
8. Intellectual Property
All website content—including text, images, logos, branding, and service descriptions—is the property of Animal Soul and protected by copyright laws. You may not copy, distribute, or reuse content without written permission.
9. Privacy and Data Use
We value your privacy and process personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).
Please refer to our Privacy Policy for details on how we collect, use, and store your information.
10. Third-Party Links
Our website may contain links to external sites. These are provided for convenience only. We do not control or endorse these websites and are not responsible for their content or privacy practices.
11. Limitation of Liability
To the maximum extent permitted by law, Animal Soul will not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, profits, or services, arising out of your use of our services or website.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated date. Continued use of our website or services after such updates indicates your acceptance of the new Terms.
13. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be resolved in South African courts.
14. Contact Information
If you have any questions about these Terms, please contact us:
📧 Email: info@animalsoul.co.za