Business Name: Animal Soul
Website: www.animalsoul.co.za
1. Introduction
Animal Soul respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or communication platforms.
2. What Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Physical address (for services like transport)
- Pet details (name, species, condition etc)
- Payment or billing details
- Browsing data (IP address, device type, etc.)
3. How We Collect Information
We collect information when:
- You submit a contact form
- You book a service or consultation
- You subscribe to a newsletter
- You make a purchase
- You communicate with us via phone, email, or WhatsApp
4. Why We Collect Your Data
We use your data to:
- Provide and manage appointments or services
- Communicate updates and confirmations
- Deliver products or digital content
- Improve our services and user experience
- Send marketing content (only with your consent)
5. Data Protection
We take reasonable and appropriate technical and organisational steps to protect your information, including encryption, firewalls, password protection, and secure hosting.
Your data is stored securely and only accessible by authorised personnel.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share your data with:
- Payment processors (secure and POPIA-compliant)
- Courier or pet transport partners
- Legal or regulatory authorities when required by law
7. Your Rights Under POPIA
You have the right to:
- Request access to your personal data
- Correct or update your information
- Request deletion of your data
- Object to the use of your information for direct marketing.
8. Cookies
Our website may use cookies to enhance your user experience. You may disable cookies in your browser, but some features may not function correctly.
9. Third-Party Services
We may link to third-party platforms (e.g., Calendly, PayFast, Google Reviews). We are not responsible for their privacy practices.
10. Updates to This Policy
This Privacy Policy may be updated from time to time. Changes will be posted on this page with the revised effective date.
11. Contact
For any questions or data access requests, contact:
📧 Email: info@animalsoul.co.za